These Terms and Conditions govern the use of the Southampton Port Parking Solutions website and all related booking services. The website operates as a marketplace and booking platform administered by CLOUDINAIRE MANAGEMENT CONSULTANCY LLC. Operational parking and vehicle handling services are performed by AK PARKING LTD.
“Website” refers to Southampton Port Parking Solutions and all associated booking systems and domains.
“Platform” refers to CLOUDINAIRE MANAGEMENT CONSULTANCY LLC acting as booking platform, marketplace facilitator, and Merchant of Record.
“Service Operator” refers to AK PARKING LTD, the independent operational provider responsible for vehicle collection, parking, storage, movement, and return.
“Customer” refers to the individual making the booking.
“Booking” refers to the confirmed reservation issued with a booking reference.
“Services” refers to Meet & Greet, Park & Ride, Cruise Parking, or any related parking services offered through the Website.
CLOUDINAIRE MANAGEMENT CONSULTANCY LLC operates solely as a marketplace platform, booking facilitator, and Merchant of Record for payment processing purposes.
CLOUDINAIRE MANAGEMENT CONSULTANCY LLC does not directly provide parking, valet, storage, transportation, or vehicle handling services.
All operational services are delivered independently by AK PARKING LTD.
Payments collected through the Website are processed by CLOUDINAIRE MANAGEMENT CONSULTANCY LLC on behalf of the Service Operator.
By accessing the Website or making a booking, the Customer confirms acceptance of these Terms and Conditions in full.
If the Customer does not agree with any part of these Terms, the Customer must not proceed with the booking.
These Terms may be amended periodically. The Terms applicable to a booking are those displayed at the time the booking was made.
Bookings are confirmed only when a booking confirmation email and booking reference number have been issued.
All bookings are subject to operational availability.
The Service Operator reserves the right to refuse or cancel any booking where operational circumstances prevent fulfilment.
In the event a booking cannot be fulfilled, a refund of the amount paid will be issued. Neither the Platform nor the Service Operator shall be liable for consequential losses including missed travel, accommodation costs, ferry costs, cruise costs, loss of earnings, or additional transportation expenses.
The Customer is responsible for:
• Providing accurate booking and contact information
• Ensuring the vehicle is roadworthy, taxed, insured, and legally compliant
• Following arrival instructions provided in the booking confirmation
• Carrying a spare set of vehicle keys where requested
• Removing all valuables from the vehicle prior to drop-off
The Customer must notify the Service Operator immediately regarding delays, changes to arrival times, or amended return dates.
By handing over the vehicle to the Service Operator or its appointed drivers, the Customer expressly authorises the Service Operator and its staff to operate, move, store, transport, and park the vehicle as reasonably necessary for delivery of the booked service.
The Customer confirms that their motor insurance policy permits authorised third-party valet drivers to operate the vehicle where applicable.
Vehicles may be moved between operational compounds for logistical, operational, security, or capacity management purposes.
Vehicles may be stored at off-site compounds located away from the cruise terminal.
Customers using the Park & Stroll service are required to first drop off passengers and luggage directly at their designated cruise terminal before arriving at the car park facility.
After parking their vehicle at the Service Operator’s car park, Customers will proceed to the cruise terminal on foot at their own discretion.
Southampton Port operates multiple cruise terminals and walking distances may vary depending on the terminal being used. Customers are responsible for allowing sufficient time for walking between the car park and their relevant cruise terminal.
Estimated walking times may vary depending on terminal allocation, traffic conditions, pedestrian routes, luggage carried, weather conditions, and individual walking pace.
The Service Operator shall not be responsible for delays arising from insufficient travel time allowance made by the Customer.
8. Park and Ride Services
Customers using Park & Ride services must follow all instructions provided by the Service Operator.
Transfer times may vary depending on traffic conditions, operational requirements, and cruise schedules.
The Service Operator shall not be responsible for delays caused by external circumstances outside reasonable control.
All prices displayed are for pre-booking and are stated in GBP (£) unless otherwise specified.
All bookings are subject to a non-refundable booking fee
Additional charges may apply for:
• Oversized vehicles
• Extended stays
• Early arrivals
• Late returns
• Additional terminal or access charges
• Excessive waiting times
• Emergency operational requirements
Payment may be made by approved debit card, credit card, PayPal, or other approved payment methods.
Cancellation requests must be submitted in writing.
Bookings cancelled more than 72 hours before the scheduled drop-off time may be eligible for refund subject to:
• Applicable administration fees
• Non-refundable booking fees
• Non-refundable upsells or add-ons
Bookings made within 72 hours of drop-off are non-refundable.
Saver, promotional, mystery, or non-flexible products are strictly non-refundable and non-amendable.
All approved cancellations are subject to a £15 administration fee.
Amendments requested after vehicle drop-off may incur additional operational charges.
Customers arriving more than four hours earlier or later than the booked arrival time may incur additional operational charges.
If the Customer arrives earlier than the designated arrival time, a one-off charge of £20 may apply.
Vehicles collected later than the confirmed return date may incur an additional daily parking charge of £20 payable to AK PARKING LTD.
The Service Operator reserves the right to retain the vehicle until outstanding charges have been settled in full.
The Platform shall only be liable for losses directly arising from its negligence in processing a booking.
Responsibility for vehicle handling, storage, movement, and operational delivery rests solely with the Service Operator.
Vehicles are parked at the owner’s risk.
Neither the Platform nor the Service Operator accepts liability for:
• Mechanical failure
• Electrical faults
• Pre-existing damage
• Wear and tear
• Minor scratches or dents difficult to identify
• Stone chips
• Windscreen damage
• Weather-related damage
• Theft, fire, flood, or other acts beyond reasonable control
• Items left inside vehicles
Nothing in these Terms excludes liability where exclusion is prohibited under applicable law.
Customers must inspect their vehicle immediately upon collection.
Any alleged damage or service complaint must:
• Be reported before leaving the terminal or collection area
• Be noted on the sign-off documentation
• Include clear timestamped photographs
• Clearly show the vehicle registration and surrounding location
Failure to comply with these requirements may affect the ability to investigate or process claims.
All complaints must be submitted within five days of vehicle collection.
Complaints regarding operational service delivery should be submitted directly to AK PARKING LTD with supporting evidence.
Complaints regarding booking administration or payment processing may be submitted to the Platform.
Complaints should be emailed to:
support@southamptonparkandride.co.uk
For operational security and insurance purposes, dashcams, tracking devices, or recording systems may be disabled while the vehicle is in the custody of the Service Operator.
Customers must notify the Service Operator if such devices are installed.
Customer information will be processed in accordance with applicable UK data protection legislation including the UK GDPR and Data Protection Act 2018.
Customer information may be shared between the Platform and the Service Operator strictly for operational and booking fulfilment purposes.
Neither the Platform nor the Service Operator shall be liable for delays, cancellations, interruptions, or inability to perform services arising from events beyond reasonable control including:
• Severe weather
• Port restrictions
• Traffic disruption
• Security incidents
• Industrial action
• Government action
• Flooding
• Fire
• Terrorism
• System outages
• Public health emergencies
Vehicles remaining uncollected for 30 days after the scheduled return date without communication from the Customer may be treated as abandoned.
The company will attempt to contact the Customer using the details provided at booking.
Following the initial 30-day period, a further 14-day notice period will be provided.
If no response is received, the Service Operator reserves the legal right to sell or otherwise dispose of the vehicle in order to recover:
• Outstanding parking fees
• Storage charges
• Administrative costs
• Recovery costs
• Disposal costs
Any remaining unpaid balance shall remain recoverable from the Customer.
Fraudulent payment disputes or chargebacks may result in legal recovery action.
The Platform reserves the right to provide booking records, communication logs, ANPR records, vehicle handover records, photographs, call recordings, GPS movement records, and operational evidence to payment providers, banks, legal representatives, or enforcement authorities.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Platform / Merchant of Record: CLOUDINAIRE MANAGEMENT CONSULTANCY LLC
Operational Service Provider: AK PARKING LTD
Website: gocruiseparkingsouthampton.com
Contact: support@southamptonparkandride.co.uk
Welcome to our booking platform. By proceeding with your reservation, you agree to the terms and conditions outlined below. These are designed to ensure transparency and a smooth experience for all our customers.
We understand that travel plans may change. Please review our cancellation and amendment policies:
While we take every measure to ensure the safety of your vehicle, the following applies:
We may offer additional services such as VIP lounge access, car wash, or EV charging. Please note:
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled by the courts of the United Kingdom.