Privacy Policy

Southampton Port Parking – Privacy Policy

Introduction

This Privacy Policy explains how Southampton Port Parking Solutions collects, uses, stores, and protects your personal information when you use our website and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Platform / Merchant of Record

CLOUDINAIRE MANAGEMENT CONSULTANCY LLC operates as the booking platform and Merchant of Record for payment processing purposes.

Operational parking and vehicle handling services are independently provided by AK PARKING LTD.

1. Information We Collect

We may collect and process the following information:

Full name
Email address
Telephone number
Vehicle registration details
Vehicle make, model, and colour
Booking details and travel dates
Communication history
Website usage data

2. How We Use Your Information

We use your information to:

Process and manage bookings
Provide customer support
Communicate booking confirmations and updates
Share booking information with the relevant service provider
Process payments securely
Improve website functionality and customer experience
Prevent fraud and unauthorized activity
Comply with legal and regulatory obligations

3. Sharing Your Information

Your information may be shared with:

AK PARKING LTD for operational service delivery
Payment processors and payment gateways
Fraud prevention and security providers
IT and hosting providers
Legal authorities where required by law

We do not sell or rent your personal information to third parties.

4. Payment Security

All payments are processed through secure third-party payment gateways.

CLOUDINAIRE MANAGEMENT CONSULTANCY LLC does not store full payment card details on its systems.

5. Data Retention

We retain customer information only for as long as reasonably necessary for:

Booking management
Customer support
Legal compliance
Fraud prevention
Accounting and tax purposes

6. Your Rights

Under applicable UK data protection laws, including UK GDPR, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Request data portability
Withdraw consent where applicable

Requests may be submitted using the contact details below.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Enhance user experience
Store user preferences
Support advertising and remarketing activities

You may disable cookies through your browser settings, although some website functionality may be affected.

8. Marketing Communications

We may occasionally send promotional offers, discounts, or service updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided or by contacting us directly.

9. Data Security

We use appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

However, no online system can be guaranteed to be completely secure.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time.

Any changes will be published on this page and become effective immediately upon publication.

13. Contact Information

For privacy-related enquiries, requests, or concerns, please contact:

Southampton Port Parking Solutions

Email: support@southamptonparkandride.co.uk

Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our booking platform and services. By using our website, you consent to the practices described below.

1. Information We Collect

Personal details such as your name, email address, phone number, and vehicle details.
Booking information including dates, times, terminal, and selected extras.
Payment details processed securely via our third-party payment providers.
Technical data such as IP address, browser type, and device information (for site performance and security).

2. How We Use Your Information

We process your data to provide you with the best possible service:

To confirm and manage your booking.
To send booking confirmations, reminders, and relevant updates.
To improve our website, products, and services.
To comply with legal and regulatory requirements.

3. Data Sharing & Disclosure

We never sell or trade your personal data to third parties.
We may share information with trusted service providers (e.g., payment processors, IT systems, customer support) strictly for operational purposes.
We may disclose information if required by law, regulation, or court order.

4. Data Security

We implement strict technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. All payment information is encrypted and processed through secure gateways.

5. Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, your data will be securely deleted or anonymized.

6. Your Rights

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You may update or correct your personal information at any time.
Right to erasure: You can request that we delete your personal data, subject to legal obligations.
Right to opt-out: You may unsubscribe from marketing communications at any time.

7. Cookies

Our website uses cookies to enhance user experience, track performance, and improve functionality. You can adjust your browser settings to decline cookies, but some features may not function correctly.

8. Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website. Please review this page periodically for the latest information.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at: support@yourdomain.com

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